About a week ago on a night when I couldn’t sleep I had an idea for a sort of fantasy sports app/mobile game and I thought I’d share it here just to see if anyone has any thoughts on it and because there’s really no point in keeping things like this secret…
The basic idea stems from trying to make something that makes watching a live sporting event (in person, on tv, online, whatever) more exciting. So, an app that lets you make a custom fantasy game based on whatever game(s) you’re watching with someone… As an easy example, let’s say football on a sunday: you pick a few games, make picks for a set number of players and/or maybe some prop bet type questions and then you can challenge a friend or a random person, or someone nearby like someone watching in the same bar as you, or just play by yourself against a leaderboard even. From there the app could even add in additional gameplay through alerts at the end of quarters, at halftime, etc.
Single day and single game fantasy has actually become a bit of a booming space on the web with sites like Fan Duel, Draft Street, Fantasy Factor, Draft Day, and others. These sites, though, are all primarily driven by the particularities of US law that make fantasy sports for money legal online, while sports betting and online poker, for example, are generally not allowed. They’re aimed at a different audience and go for the quick and easy money whereas my fantasy is more along the lines of a Draw Something or Words With Friends model. A focus on mobile because we don’t always carry a computer with us while watching the game, a focus on engagement with friends because people love to talk and argue about sports with friends (and even strangers!), people love making “bets” with friends and proving they know more than the other, and everyone is now so ADD they can’t just watch a game without checking twitter, emailing friends, posting status updates on facebook and even playing games like Angry Birds during the dreaded commercial breaks. Sporting events are more fun when the experience is shared, when you have more to root for and when you as the viewer can really win too and that’s what my fragment of an idea seeks to capitalize on.
I guess all there is to say other than that is now go build it…
I hate cover letters. Far too often mine are awful and boring and it’s really hard to fix that sometimes. Of course sometimes I try funny and casual, but not sure that’s always appropriate either. So instead I kind of just want to attach Christopher Steiner’s article, “Biz Dev Is A Clever Name For Dirty Work“ and just say that’s what I’m ready to do and want to do. Don’t worry that I still expect to be paid like a corporate lawyer or work in some fancy office or any bs like that…I want to get to work, get dirty, sell, grind, hustle, and do anything and everything needed to help you build your company.
As I mentioned in my last post, I recently took my first couple Uber rides in D.C. and just wanted to touch on the experience briefly. Earlier today, Arpan Punyani posted about his recent experience of great customer experience resulting from a failed attempt to use Uber and in turn reminded me to post about how great the experience is when all goes to plan as well.
My first ride came at 2 a.m. in an unfamiliar city and when I needed to get back to my hotel to grab my bags before going to the train station for a 3 a.m. train. I was with locals who offered to try to find a number for a cab and call, but everyone was at best a little tipsy and it seemed like a perfect opportunity to show off and test out this cool little app. Within a minute I knew a car was on the way and in less than ten minutes I had a driver calling to make sure he was in the right place when I lingered inside with my friends a little too long. From there it only got easier as Yassir was a great guy and we discussed how Uber was helping his business, how it worked from his point of view, how the Valentine’s Day rose promo worked (spoiler: drivers were sent a message that they could pick up roses for free at a certain location to give out to Uber customers) and then before I knew it I was at my hotel, the bill was all paid without me having to do anything, Yassir rated me 5 stars on my first ride (a rating I enthusiastically gave him as well) and we even talked for another minute since the conversation was so great and he was so excited about Uber. A few minutes later my second ride to the train station was just as easy and just as smooth and while the driver was not quite as amazing , he was undoubtedly professional and polite.
Overall it was just exciting and a lot of fun. The novelty may wear off, but I suspect the level of service and ease of use will only improve over time because you can tell Uber is a company that cares about both its drivers and its passengers. There’s the Valentine’s Day promo I mentioned, Arpan’s experience, the email you get after your first ride from a community manager and that fun little rating system I mentioned as well. In both my experiences the drivers really seemed to enjoy the rating system in particular. They told me they gave me 5 stars and asked me to rate them (and hopefully give 5 stars!) as well. These ratings aren’t just a fun little end to the ride, but also clearly let Uber know if any of their drivers or customers are unhappy and to respond accordingly. Based on the type of customer service Arpan received, I’m sure responses to any poor ratings come quickly, and with a sincere desire to right any wrongs and learn from the experience. When it works well it’s really just a great app…simple UI, great UX (on the app and in real life), a little gamification element, and all backed up with awesome and personal customer service.
Just as a slight counterpoint though, I’m not as convinced of Uber’s value add in New York as I am in pretty much any other market. At least in Manhattan, there are just so many cars all over the place at all times that it’s much more rare that you’d think you need to order a car 10 minutes in advance and not just be able to find one in that time. Maybe more importantly, there’s really less incentive for drivers to join up since they rarely have to wait very long to find a new customer just by driving along a busy street. I’m sure it’ll work eventually, and I know Uber is pushing hard to make this work in NY but it’s gonna take some time to gain enough drivers and in turn be able to provide enough utility for riders so they don’t end up having to wait too long like Arpan would have if he stuck with Uber. That’s basically the story I got from another really great and intelligent NY livery cab driver I had just a few days before my rides in DC. The NY driver found me looking for a cab on the street during a rush hour drizzle (one of those times you might actually order a car 10 minutes out in NY), so no Uber this time. The immediate downside of not being an Uber ride is that I immediately had to ensure he was ok with me using a credit card since I had no cash at the time, but luckily this driver was unfazed…and surprisingly so if you’ve ever had this experience with a livery cab. Anyway, we talked about Uber and he basically said he tried it briefly, but found it just wasn’t worth it for him when he could find people so easily without it and that people in NY had been disappointed because it often took more than ten minutes for an Uber car to arrive in NY. When I arrived at my destination, to my surprise my driver pulled out an iPad equipped with Square and took the easiest credit card payment I’d ever had in a black car up to that point (with Uber beating it a couple days later by taking the credit card out of the equation entirely). In many ways this guy would be an ideal Uber driver: tech savvy, intelligent, polite and engaging…but even he wasn’t sold yet. So we’ll see what happens, but I definitely wish the NY team the best of luck and hope to see the service grow enough for me to take advantage on my next visit!
It’s been a month since I last posted and this is hardly a legitimate post especially given the long time away, but I just wanted to say I haven’t completely forgotten about this blogging thing… I’ve actually been contemplating folding this space together with my currently rather pointless tumblr and creating one coherent personal presence/brand, but for now we persist with the quasi dual identity experiment.
No great excuses for the absence and nothing earth shattering to report, I’ve just been working on some new and old ideas, connecting with interesting people and seeking out exciting opportunities. My grandmother’s been my grandmother with her usual not terribly helpful advice, and my mother’s even chimed in with some similar gems… I traveled a bit, to New York and D.C. and derived some inspiration from people met on those trips that I plan and hope to talk about here soon, so here’s a preview of some blog posts/random thoughts I’ve had, usually in the middle of the night, and just haven’t (yet?) followed through on writing about.
- Uber, Square and other cool mobile payment solutions I’ve encountered recently. I took my first couple Uber rides in D.C. and thought it was a great experience. I also had great conversations about the service with one of the drivers there and another in NY who didn’t use Uber, but did take credit card payments with Square on his iPad.
- Sports Apps. Why are they so bad, where’s the innovation, and lots of other questions and thoughts. I know Dave Tisch and I aren’t the only people who think this space is ripe for disruption, but the progress has been slow…
- “Meetup” style networks. I continue to be interested in this space…
- Accelerators and mentorship. Not sure what I have to add here since so much has been said by so many great people, but it’s been on my mind a lot so stay tuned.
- Disruption in the legal space. An area that is at once so close and yet so far from my heart…
- Online strategies and innovative apps for the hospitality industry. Something I actually know something about!
- Gamification of e-commerce. Been working on some ideas here and it might be time to share and discuss with others…
- Are there any classic games left to adapt into wildly successful apps? Scrabble, Boggle, Pictionary down, but there must still be some out there we can do and flip to Zynga? Are you with me? Seriously though, Draw Something and Words with Friends are my two favorite games, so no hate.
Until next time, hopefully in less than a month. As always though, reach out on twitter, by email or whatever your favorite method is and let’s have a conversation. This blogging game can be lonely…
The tag line of this blog says it’s about finding a job, so I wanted to talk a bit about one of the main things that always comes up when looking at job listings or during an interview: experience. I’m very picky with jobs I’d want and jobs I apply for, and to be honest in most cases where I do apply from a job listing I don’t necessarily meet the exact experience “requirements” set out in the listing. I don’t apply to these positions to be obnoxious and waste people’s time, but only if/when I actually believe I can do the job well and be an effective member of the company’s team, but if you’re using a search firm…yeah, I’m probably headed to the junk pile. And for the record it’s not always that I don’t have enough or the “right” experience, I’ve been told that I’m overqualified for more than one position I thought might have been a good fit.
If you look at my resume I’ve been a corporate lawyer and done business development for a restaurant consulting firm, among other things, but that’s just the basics so here’s some of what I’ve learned from my work experience that I think applies globally…
At its core, it’s always about the people. I’ve always been very good friends with co-workers, even if the job itself wasn’t to my liking and I think that’s important. Some of my best friends today are people I met at my former law firm. When I’ve been the one making hiring decisions, or just deciding what job to take, my first question is always whether I want to spend a lot of hours in close contact with these people. Sense of humor, thoughtfulness, intelligence, politeness, comraderie…these are all important to the success of any workplace.
On the bad side I’ve also had the experience of losing trust in a business partner to the point that I felt compelled to leave a company I had sacrificed a lot for. There’s no way to completely avoid what you call co-founder risk/issues in the startup world, but I can tell you that my experience is part of the reason I’m now so picky about who I work with and a big part of the reason I will always strive to be open and honest with everyone I work with.
And it’s not just about employees or co-founders, but also other companies or contractors you work with. If you’re doing BD you can’t think any deal is a good deal. The right partners mean everything and are the key to success.
Obviously this is related to having great people, but culture comes from the top down. There were tons of people I loved at my law firm, but the culture…not so much. And for a startup especially, it’s not just about having a cool loft with a foosball table, it’s about founders who set the right example. If the people at the top aren’t working hard, aren’t open to new opinions, don’t give feedback, don’t care about their employees lives (or even think of them as employees more than colleagues, partners, teammates, friends) and don’t hold themselves to the same standards as everyone else, then your culture suffers and your company probably isn’t somewhere I want to work.
I’ve had experiences with a business partner who wasn’t putting in the effort others were, and it led to a loss of respect across the company. I’ve worked at a big firm where the top people didn’t show any empathy or interest in the lives of the more junior employees and it hurt morale, lead people to quit and reduced efficiency and creativity. People expect to work hard, but if they have to work hard and aren’t respected for it or don’t respect people above them it just doesn’t work.
What you need is to strive for a meritocracy as Shopify’s Harley Finkelstein put it in a great post for Fast Company. And you need to help people understand your company, your vision and your journey like the guys from Warby Parker explained in a recent interview with TechCrunch. Follow the lead of Warby Parker and don’t just give new hires a 100 page manual and a branded t-shirt and send them to work, but give them training, show them what makes you unique, give them something fun and/or interesting that helps them understand your company better and feel like a part of your family from the start. You need to create an environment where dialogue is open, feedback is given regularly and not just in some formal annual review, outside interests are encouraged and where everyone feels a part of a team with the same goals in mind. If you allow people to live and learn and bring their personality and experiences to the workplace, you foster innovation, you learn from others and you end up with a better result than you could have imagined on your own. And yes some of this just sounds like corny new-age workplace hippie culture speak or whatever you want to call it, but the point is that in my experience (and that’s what this post is purportedly about) the old school approach of having junior people who work hard and never speak unless spoken to, where seniority rules and with a formal annual review that doesn’t really tell you anything just isn’t good enough, not even if you pay people enough that you think they should put up with it. It sucks for them and maybe more importantly, it’s shitty business for you too.
Obviously relevant past experience is helpful. When I helped open a new restaurant I wanted experienced servers for example. But we also focused on personality and the culture we wanted to create and hired one person with no experience because he was passionate and proved he wanted to learn. Within a week he was one of our best guys because he gave a shit. He was grateful for the chance, worked his ass off and made himself into a star. I like to think I can do the same at any job I might take. I’ve always been a quick learner, I’m smart, as I said I’ll only take a job if I feel like the people and culture are a good fit and if I’m passionate about helping the company achieve its goals. Experience can be great, and I think my experiences of working with C-level people at huge companies and banks, as well as with managing others in a small business and jumping in on everything from dishwashing, to social media management, menu planning, staff training, contracts, finances, etc. help me deal with any situation I find myself in, even if I might not have “2-4 years prior experience in a consumer facing technology company” or whatever other nonsense you dreamed up for your job listing. You need some people with that prior experience, but you also need people who are just plain smart, dedicated and who bring a different viewpoint that adds diversity and leads to innovative solutions.
So yeah, I don’t blame companies looking for a specific set of prior experiences but any place I’d want to work would I think also be open to going outside that comfort zone and finding someone with the mindset, interests, skills, passion, and yes, experiences, that can add significant value to their company. My work and life experiences have taught me the value of being open in that way and have lead me to seek out the experience of working with likeminded people and companies. And now I’m tired of writing experience so much, but hope that made some sense. Let me know…